Refund & Cancellation Policy

Last updated: 2 October 2026.

1. Subscription product

DISPO-ID is a recurring digital B2B SaaS subscription: €25 per month or €250 per year. DRIVER-ID is free. Registration and any displayed trial do not create a charge. A paid term begins only after the customer confirms Lemon Squeezy checkout.

2. Automatic renewal

The selected DISPO-ID plan renews automatically at the end of each billing period until cancelled. The checkout and customer portal show the plan, amount and renewal information. Taxes may be added or handled according to the customer location and applicable rules.

3. Cancellation

Customers can cancel through the Lemon Squeezy customer portal linked from Nalog → Finansije, or request help at support@berzautovara.com. Cancellation prevents the next renewal. It does not remove access immediately: paid features remain available until the recorded end of the current paid period. Customers may resume before that date when the portal offers the option.

4. Refund requests

Because access to the digital B2B service is provisioned immediately after payment, completed charges are generally non-refundable once the paid term has started. We review requests for duplicate charges, demonstrable billing errors or a service that could not be provisioned. Send the order number, account email and reason within 14 calendar days of the charge. Approval is not automatic and any mandatory rights under applicable law remain unaffected. Approved refunds are processed through Lemon Squeezy to the original payment method.

5. Failed payments and grace

If a renewal payment fails, the subscription may enter a past-due/dunning state while Lemon Squeezy retries payment and offers a payment-method update. The platform can keep access temporarily available during that recovery state. If Lemon Squeezy reports the subscription expired after retries, paid DISPO-ID features are disabled. The separate 30-day introductory access shown to eligible new users is a trial/grace period, not a cash refund or credit.

6. Invoices and billing records

Receipts/invoices and billing history are available through Lemon Squeezy email and the customer portal. Customers must provide correct legal name, billing address and tax/VAT information before payment. Card details are handled by the payment provider and are not stored on our servers.

7. Contact

Billing, cancellation or refund request: support@berzautovara.com · Contact form. Include the DISPO-ID account email and Lemon Squeezy order number. See also Terms of Service and Privacy Policy.